Customer Satisfaction Survey

Contact PanelContact UsCustomer Satisfaction SurveyCustomer Inquiry

Provide feedback on our performance on the Customer Satisfaction Survey form.

Alabama Inter-Forest values your feedback. Please fill out the questionnaire and let us know how we are doing. If you would like to hear back from a manager, check the box just above the Submit button. Thank you for your time and opinions.

* Denotes required field

* Company
* First Name
* Last Name
* Phone
* E-mail
* Verify E-Mail
* Preferred Method of Response	Phone E-Mail
Rating Scale	5 = Highly Satisfied 4 = Satisfied 3 = Somewhat Satisfied 2 = Somewhat Unsatisfied 1 = Highly Unsatisfied
Quoting
Response Speed	5 4 3 2 1
Accuracy & Attention to Detail	5 4 3 2 1
Account Manager's Helpfulness	5 4 3 2 1
Technical & Value Engineering Advise	5 4 3 2 1
Competitive Pricing	5 4 3 2 1
Customer Service
Response Speed	5 4 3 2 1
Order Entry Accuracy	5 4 3 2 1
Shipping Document Accuracy	5 4 3 2 1
Invoice Accuracy	5 4 3 2 1
Desired Ship Dates Met	5 4 3 2 1
Questions About WIP Answered Quickly	5 4 3 2 1
On-Time Delivery	5 4 3 2 1
Damage-Free Shipments	5 4 3 2 1
Problem Resolution Speed	5 4 3 2 1
Manufacturing
Quality Expectations Met	5 4 3 2 1
Color Match Accuracy	5 4 3 2 1
Fabrication Accuracy	5 4 3 2 1
Packaging Quality	5 4 3 2 1
Material Quality	5 4 3 2 1
Workmanship	5 4 3 2 1
Quality Consistency	5 4 3 2 1
Sales & Marketing
Sales Call Frequency	5 4 3 2 1
Sales Staff' Helpfulness	5 4 3 2 1
Sales Staff's Knowledge	5 4 3 2 1
Web site Helpfulness	5 4 3 2 1
Literature	5 4 3 2 1
Have you had a specific problem? Do you have a suggestion for new products or processes? Any other Comments? Please tell us in the space below.
Comments
Would you like a manager to get back with you?	yes

Customer Service: 1-800-433-7142